Fulfillment and Shipping Policy
Effective Date: Dec 1, 2024
At KRUCH, we are committed to delivering your orders promptly and efficiently. Please read our fulfillment and shipping policy to understand the terms and conditions that apply to your purchase.
1. Order Processing
1.1 Processing Time:
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Orders are typically processed within 1-3 business days after payment confirmation.
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Custom or personalized bicycles may require additional processing time, which will be communicated at the time of purchase.
1.2 Order Confirmation:
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After placing an order, you will receive an email confirmation with your order details.
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If you do not receive a confirmation email within 24 hours, please contact us at custombikes@kruchexperience.com
2. Shipping Options and Delivery Times
2.1 Shipping Methods:
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Shipping is arranged via email communication after the sale is made. Please contact us to arrange shipping, and details will be worked out at that time.
2.2 Estimated Delivery Times:
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Standard Shipping: 5-10 business days
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Expedited Shipping: 3-5 business days
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Express Shipping: 1-3 business days
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Delivery times may vary based on the destination and carrier.
2.3 International Shipping:
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We ship to select international destinations. Additional customs fees, taxes, or duties may apply and are the responsibility of the customer.
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Delivery times for international orders may vary depending on the destination country.
3. Shipping Costs
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Shipping costs are calculated based on the shipping method, destination, and total weight of the order.
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Customers will be notified of shipping costs via email communication after the sale is made.
4. Tracking and Delivery
4.1 Order Tracking:
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Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
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You can track your order using the tracking link provided or by visiting the carrier’s website.
4.2 Delivery Issues:
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If your order has not arrived within the estimated delivery time, please contact us at custombikes@kruchexperience.com
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In case of a lost or stolen package, we will work with the carrier to resolve the issue. Please report such incidents within 7 days of the estimated delivery date.
5. Special Conditions
5.1 Pre-Orders:
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Pre-ordered items will ship as soon as they become available. Estimated delivery times will be provided at the time of purchase.
6. Pickup
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Pickup is available at KRUCH headquarters in Calgary, Alberta. You will receive a notification when your order is ready for pickup.
7. Contact Us
If you have any questions or concerns regarding our fulfillment and shipping policy, please reach out to our customer service team:
We strive to provide a seamless delivery experience and appreciate your trust in our service. Thank you for shopping with us!